luck93 Privacy Policy

This Privacy Policy is issued by luck93, the operator of the online gaming platform accessible at luck93.net (hereinafter referred to as "luck93", "we", "us", or "our"). luck93 is the data controller in respect of personal data collected from players and visitors to the Platform.

This Policy applies to all personal data collected from individuals who register for a luck93 account, visit the luck93.net website, contact our support team, participate in promotions, or interact with our platform in any other capacity. It applies regardless of whether you access the Platform from Karachi, Lahore, Islamabad, Faisalabad, or any other location in Pakistan.

For questions related to data privacy or to exercise your data rights, contact us via live chat at luck93.net or by email at support@luck93.net.

luck93 collects personal data from players through different channels and at different stages of the player relationship. The categories of data we collect include:

2.1 Data Provided Directly by You

• Registration data: Full legal name, date of birth, gender, residential address, email address, and mobile phone number.
• Identity verification (KYC) data: Copy of Pakistani CNIC, passport, or other government-issued photo identification; proof of address documentation; and payment method verification evidence (e.g., screenshot of JazzCash or EasyPaisa account in your name).
• Financial data: Payment method details submitted during deposit or withdrawal transactions, including mobile wallet identifiers and bank account references. Full payment card numbers are never stored by luck93 — payment processing is handled by certified third-party payment processors.
• Communications data: Records of your communications with the luck93 support team via live chat or email, including any attachments or documents you provide.
• Preferences and settings: Responsible gaming settings you configure on your account, such as deposit limits, self-exclusion selections, and session reminder preferences.

2.2 Data Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited on luck93.net, games accessed, time spent on pages, click-through patterns, search queries entered within the Platform, and session duration.
• Transaction and wagering data: Records of all deposits, withdrawals, bets placed, games played, bonus claims, and wagering activity on your account.
• Cookies and similar technologies: Data collected via cookies, web beacons, and local storage as described in Section 6 of this Policy.
• Geolocation data: Approximate location data derived from your IP address, used for fraud prevention and geographic access control purposes.

luck93 uses the personal data it collects for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your data are as follows:

luck93 processes personal data only where there is a valid legal basis for doing so. The legal bases on which luck93 relies are as follows:

• Contract performance: Processing necessary to fulfil the contract between luck93 and the Player — including account creation, payment processing, providing gaming services, and responding to support requests.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations, and financial record-keeping requirements.
• Legitimate interests: Processing carried out for luck93's legitimate business interests where these are not overridden by the Player's rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics for platform improvement.
• Consent: Where processing is not covered by the above bases — for example, in relation to marketing communications — luck93 will seek your explicit consent before processing your data. Consent can be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

luck93 does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited and documented circumstances:

5.1 Payment Processors

To process deposits and withdrawals, luck93 shares relevant financial data with our certified payment processing partners — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These partners are contractually required to use your data solely for transaction processing and to maintain appropriate security standards.

5.2 KYC & Identity Verification Partners

To fulfil our age and identity verification obligations, luck93 may share your identification documents with certified third-party KYC verification service providers. These providers process your data exclusively for the purpose of identity verification and do not use it for any other purpose.

5.3 Regulatory & Law Enforcement Authorities

luck93 may disclose personal data to regulatory bodies, law enforcement agencies, or government authorities where required to do so by applicable law, court order, or lawful regulatory request. luck93 will notify affected players of such disclosures where permitted to do so by law.

5.4 Fraud Prevention Services

To protect the integrity of the Platform and its players, luck93 may share limited data with industry-standard fraud detection services. This sharing is carried out under legitimate interest and is subject to appropriate data processing agreements.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the luck93 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

luck93 uses cookies and similar tracking technologies on the luck93.net website and Platform to deliver a functional, personalised, and secure user experience. By using the Platform, you consent to the use of cookies as described in this section.

6.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function correctly. These cookies enable core functionality such as account login sessions, security tokens, and banking process continuity. They cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Collect anonymised data about how players interact with the Platform — which pages are visited, how long sessions last, which games are most popular — to help us improve the Platform experience.
• Functionality cookies: Remember your preferences and settings, such as language preferences, display settings, and previously entered information, to personalise your experience on return visits.
• Security cookies: Used to detect and prevent fraudulent activity, identify suspicious login patterns, and protect the integrity of player accounts.

6.2 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings. Most modern browsers provide controls to view, block, or clear cookies. Please note that disabling strictly necessary cookies will affect the functionality of the luck93 Platform, including the ability to log in or process transactions. Disabling performance cookies will not affect your ability to use the Platform but will limit our ability to improve the user experience based on aggregated usage data.

luck93 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security infrastructure includes:

• Transport Layer Security (TLS) / SSL encryption on all data in transit between your device and our servers, using a minimum of 256-bit encryption.
• Encrypted data storage for sensitive information including KYC documents, financial records, and account credentials. Passwords are stored using industry-standard cryptographic hashing — plain-text passwords are never stored.
• Two-factor authentication (2FA) available to all players to add an additional layer of protection to account access.
• Strict access controls ensuring that luck93 staff can only access player data on a documented need-to-know basis. All internal access is logged and audited.
• Regular security audits and penetration testing conducted by qualified third-party security professionals to identify and remediate vulnerabilities proactively.
• Incident response procedures that specify how luck93 will detect, respond to, and communicate any data security breach to affected players and relevant authorities within legally required timeframes.

Despite these measures, no method of electronic data transmission or storage is completely secure. luck93 cannot guarantee absolute security of your data, but we are committed to maintaining the highest practicable standards of data protection.

luck93 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of the player's active relationship with luck93 plus a minimum of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of last transaction or account closure, as required by applicable financial crime compliance regulations.
• Transaction records: Retained for a minimum of 5 years following the date of each transaction.
• Support communications: Retained for 3 years from the date of the most recent communication in a support thread, unless retention is required for longer by legal obligation.
• Marketing preferences: Retained until you withdraw consent, at which point they are promptly updated and marketing communications cease.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it can no longer be associated with individual players.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with luck93's internal data disposal procedures.

luck93 respects your rights in relation to your personal data. The following rights are available to all players:

The luck93 platform is strictly intended for adults aged 21 years and above. luck93 does not knowingly collect personal data from individuals under the age of 21. If you believe that a person under the age of 21 has registered or attempted to register a luck93 account, please notify us immediately at support@luck93.net.

Upon becoming aware of any underage registration, luck93 will immediately suspend the relevant account, delete all associated personal data to the extent permitted by law, and permanently ban the associated device identifiers and payment methods from future registration. Any deposits made to an underage account will be returned to the source payment method following verification. Any winnings accrued by an underage account will be voided.

luck93 is operated by an internationally active gaming organisation and some of the third-party service providers we work with — including KYC verification partners, analytics platforms, and infrastructure providers — may be located outside of Pakistan. As a result, your personal data may be transferred to and processed in countries other than the one in which you reside.

Where personal data is transferred internationally, luck93 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that applied within Pakistan. Safeguards may include standard contractual clauses approved by recognised data protection authorities, adequacy decisions, or other legally recognised transfer mechanisms.

By using the luck93 Platform, you acknowledge that your personal data may be transferred internationally in accordance with this section and subject to the safeguards described above.

The luck93 platform does not contain links to external third-party websites for general browsing or commercial purposes. Where references to third-party services appear in the context of payment methods (e.g., JazzCash, EasyPaisa), these are operational partners and not general third-party links.

This Privacy Policy applies solely to the luck93.net platform and the personal data luck93 processes in connection with the services it provides. luck93 is not responsible for the privacy practices of any external party whose services may be referenced in connection with the Platform. Players who independently navigate to third-party websites do so at their own discretion and should review those sites' respective privacy policies.

luck93 may send you promotional communications — including details of bonuses, seasonal offers (such as Eid and PSL promotions), new game launches, and VIP programme updates — by email or SMS where you have provided consent to receive such communications during registration or subsequently through your account preferences.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the account settings panel on luck93.net.
• Clicking the "unsubscribe" link included in any marketing email from luck93.
• Contacting the luck93 support team via live chat or email and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect your ability to use the luck93 Platform or receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as part of the service and do not require consent.

luck93 does not use your personal data for automated decision-making or profiling for marketing purposes in a way that produces legal or similarly significant effects without your knowledge and appropriate safeguards.

luck93 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. The date at the top of this document reflects the most recent revision.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — luck93 will provide advance notice of not less than 14 days before the changes take effect, delivered by email to your registered address or by a prominent notice on the Platform.

Minor, non-material updates — such as typographical corrections, clarifications that do not alter substantive meaning, or administrative amendments — may be made without advance notice and will take effect upon publication to luck93.net/privacy-policy.

Your continued use of the luck93 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a material update, you have the right to close your account and request data erasure as described in Section 9 of this Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which luck93 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the luck93.net Platform. Live chat is the fastest way to receive a response for any urgent privacy-related query.
• Email: support@luck93.net — for formal data subject requests (access, rectification, erasure, portability), complaints, or detailed questions requiring written correspondence. Responses to formal requests will be provided within 30 days of receipt.

luck93 is committed to handling all privacy-related enquiries with the seriousness and respect they deserve. If after contacting us you feel your concern has not been adequately addressed, you may have the right under applicable law to lodge a complaint with the relevant data protection authority in your jurisdiction.